Refund policy

Last Updated: August 2026

At READY2WEAR, we want you to be completely satisfied with your purchase. We carefully inspect and pack every order before dispatch.

Please read our return and refund policy below before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

- The product received is damaged or defective.
- The product received is different from the product ordered.
- The product received is missing any item/accessory mentioned in the product description.
- The product has a manufacturing defect.

For eligible cases, customers must contact us within 48 hours of delivery.

Returns for reasons such as change of mind, colour preference, fitting preference, or simply not liking the product are not accepted unless specifically mentioned on the product page.

2. Important: Unboxing Video

For damaged, defective, wrong or missing-item claims, customers are strongly advised to record a continuous unboxing video from the moment the package is opened.

The video should clearly show:

- The unopened package and shipping label.
- The package being opened.
- The product received.
- Any damage, defect or discrepancy.

For courier-damage claims, an unboxing video may be required to process the claim.

3. Return Request

To request a return, please contact us within 48 hours of delivery through our customer-support contact details provided on the website.

Please provide:

- Order number
- Customer name
- Registered mobile number
- Reason for return
- Clear photographs of the product
- Unboxing video, where applicable

Our team will review the request and confirm whether the return is eligible.

4. Product Condition

Returned products must be:

- Unused and unworn.
- Unwashed.
- Free from stains, perfume, makeup or other marks.
- In the original packaging wherever possible.
- Accompanied by original tags/labels, if applicable.

Products that have been used, washed, altered, stitched, damaged after delivery or otherwise modified by the customer may not be accepted for return.

5. Non-Returnable Products

The following products are generally not eligible for return:

- Products that have been used or washed.
- Products altered, stitched or modified according to customer requirements.
- Products damaged after delivery due to customer handling.
- Products without required tags/labels where applicable.
- Products returned after the specified return period.
- Products purchased during a sale/clearance offer, where the product page specifically states that the item is non-returnable.

6. Return Shipping

If the return is due to an error on our part, such as:

- Wrong product sent
- Damaged product
- Manufacturing defect
- Missing item

READY2WEAR will arrange or reimburse the applicable return shipping, subject to verification.

For any return that we voluntarily approve for another reason, return shipping charges may be deducted from the refund or may be payable by the customer.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever technically possible.

Refund processing will normally be initiated within 5–7 business days after the returned product passes inspection.

The time taken for the amount to appear in your bank account/card/wallet may vary depending on the payment provider or bank.

8. COD Orders

For Cash on Delivery (COD) orders, refunds will generally be processed through a suitable electronic payment method after the customer provides the required bank/UPI details.

READY2WEAR may request additional information required to process the refund securely.

9. Exchange

Exchange requests are subject to product availability.

If the requested replacement product/size/variant is unavailable, we may provide a refund or another suitable resolution, depending on the circumstances.

10. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Do not use, wash, stitch or alter the product.

After verification, we will arrange the appropriate replacement or refund.

11. Damaged Product

If your package or product appears damaged at the time of delivery, please take photographs/video evidence and contact us within 48 hours.

If the damage is confirmed to have occurred during shipping or before delivery, we will work with the courier and provide an appropriate replacement or refund, subject to verification.

12. Cancellation

Orders may be cancelled before dispatch, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is successfully accepted after payment has been made, the eligible refund will be processed to the original payment method.

13. Refused or Undelivered Orders

If an order is returned to us because of:

- Incorrect/incomplete address provided by the customer
- Customer unavailable for repeated delivery attempts
- Customer refusing delivery
- Customer not accepting a COD shipment
- Customer not responding to courier calls/messages

the order may be treated as an RTO (Return to Origin).

Any refund for an RTO order will be subject to deduction of applicable shipping, return shipping or other charges incurred by READY2WEAR, where applicable.

For COD orders that are refused or repeatedly returned, READY2WEAR may restrict or disable COD availability for future orders.

14. Product Colour

Product colours displayed on screens may vary slightly depending on the customer's mobile phone, computer, display settings and lighting conditions.

Minor colour variation alone will generally not qualify as a product defect or return reason.

15. Size and Measurements

Customers are requested to carefully check the size chart and product measurements before placing an order.

Minor measurement variations within reasonable manufacturing tolerances will not normally qualify as a defect.

Products that have been altered or stitched after delivery are not eligible for return.

16. Refund Deductions

Where applicable, the following may be deducted from a refund:

- Shipping charges
- Return shipping charges
- COD-related charges
- Other non-refundable charges actually incurred in connection with the order

Any deduction will be communicated to the customer where applicable.

17. Inspection Rights

All returned products are subject to inspection.

Approval of a return request does not automatically guarantee a refund. The final refund decision will be made after the returned product is received and inspected.

18. Contact Us

For return, replacement or refund assistance, please contact READY2WEAR through the customer-support contact details provided on our website.

Please mention your Order ID in all communications so that we can process your request quickly.

READY2WEAR
Website: ready2wear.co.in